In your own words, what do you do at Destination Motivation?
As the Happiness Manager at Destination Motivation, my focus is on making people happy! Making money makes people happy, and helping sales teams and businesses make the most money, makes me happy! I work with our clients and their sales teams to help strategically and seamlessly implement our program to maximize results and impart a one of a kind customer experience. In turn, they build the ultimate company-consumer relationship bridge that creates loyal customers that provide lifelong business.
How does it feel to be part of the DM community?
Being a part of the magical team that makes up DM, is an incredible privilege. There is an immeasurable satisfaction that comes with working among people who strive to exceed client and team expectations every day, and inspire you to reach beyond to do and be your personal best. I glean from my entire team, daily, and truly could not ask for a better work family. Working with our extended DM Family (clients) is an extraordinary honor. Having the opportunity to spend time with owners, managers and sales teams, and be a small but impactful part of their world, and helping them reach their personal and collective goals, is a gratifying and exciting experience. With the addition of each new client, we have the opportunity to expand our circle and connect with the best, brightest and most talented companies in the home improvement and services space.
Describe the best vacation you’ve ever taken.
When I was a child, both sets of my grandparents would take me on vacations to make memories and experience new things. It was usually a road trip, and they would pick me up in their newest Cadillac, (you never forget that smell!) and we would spend the time in the car talking about the important things in life, stories from their lives, the importance of manners (lol) and sing along to Kenny Rogers, The Gambler! Their dream was to take a whole family vacation, but sadly my Grandpa was diagnosed with cancer, and passed away unexpectedly before we were able to take the trip. In honor of him and his dream, my Grandma took everyone in our family to Hawaii for the first Thanksgiving we spent without him. We went to Maui and Oahu, and spent our time snorkeling, seeing the rainforest, hiking, biking and sharing in the beautiful spirit of Aloha that the islands provide. There were a broad range of emotions during the trip, and certainly no better place to feel and share the love and memory of such a great man.
Do you like to travel with family, friends, or alone and why?
Travel is an opportunity to create and share memories with loved ones and fortify relationships. Whether it’s with family, friends or alone, (I think there is a place and need for all three) the experiences you have become indelibly printed in your mind and heart, and can make a positive difference in your life. I have 5 children and am a Glamma to 3 grand babies. One of the beautiful things about travel is that the memories you make come not only from those you are with, but also the people that you meet along your travel journey. Learning about others and their cultures and personal stories adds to the endless tapestry of life, and provides invaluable teaching moments for everyone. From conversations on an airplane to tour guides, travel provides abundant and diverse opportunities to learn about someone or something new.
What’s the most interesting job you had and what made it so?
I worked at a law firm in Las Vegas in High School. It happened to be in the same building as Oscar Goodman, prior to him becoming the Mayor, and at the same time they were filming the movie Casino. I literally walked right past nearly brushing shoulders with Danny Devito, and watched Sharon Stone filming. Fun fact: They also used our friend’s house to film, as one of the houses in the movie, and because all of the furnishings were never changed throughout the years, they wanted it as is.
What’s the best thing you’ve done to help a customer or client at Destination Motivation?
Upon implementing the program, one of my clients, Jon Wayne Heating and Air, increased their average ticket by $1500 and increased their overall closing ratio by 15%. Another, drastically decreased their cancellations, taking them from 28% to almost zero.
Why is customer service so important to you personally?
I am a lover of humankind. People are my passion, and being able to build and lift people, and impart some sunshine and happiness through my interactions with them is paramount to me. In the beautiful words of the late Maya Angelou, “People might forget what you say, but they never forget how you make them feel.” There is magic and power in words, and being able to use them to help others is a priceless gift.