Erin Thompson

Customer Service Manager

Core Focus:

• Lead our Customer Service team to provide a 5-star experience for homeowners traveling with our Vacation Vouchers.

Role at Destination Motivation:

• Represent the company’s brand values by maintaining positive, solution-oriented relationships with customers.
• Manage daily customer communications regarding Vacation Voucher redemption, and program benefits to ensure accuracy and clarity with a goal of 100% customer satisfaction.
• Provide coaching, mentorship, and performance feedback to team members to foster professional growth.
• Collaborate with sales, marketing, and operations teams to ensure seamless coordination and client support.

Background & Personal

• Before joining the Destination Motivation team, Erin led call centers for a multi-billion-dollar organization and spent the last seven years as an account manager focused on improving customer experience, supporting teams, and driving meaningful results for the customers she serves.
• Proven leader with a strong track record of building and developing high-performing teams, scaling operations, and improving customer experience across fast-paced, service-driven environments.
• Married for 17 years with three amazing boys, based in Houston, Texas. Most of her free time is spent on the sidelines of a field or court cheering them on and supporting what they love.