Julianna Lualemaga

CSR Manager

Core Focus:

• Lead and manage the Customer Service team, ensuring professional and efficient client interactions.

Role at Destination Motivation:

• Represent the company’s brand values by maintaining positive, solution-oriented relationships with customers.
• Manage daily customer communications regarding Vacation Voucher redemption, andprogram benefits to ensure accuracy and clarity with a goal of 100% customer satisfaction.
• Provide coaching, mentorship, and performance feedback to team members to foster professional growth.
• Collaborate with sales, marketing, and operations teams to ensure seamless coordination and client support.

Background & Personal

• Coordinated logistics for events, campaigns, and partnerships related to Style Pasifika and Real Fans Go Nuts.Oversaw the day-to-day office operations, ensuring efficient workflow and organization across multiple business initiatives.
• A Southern California native now residing in Las Vegas, she has been married for 29 years and is a proud mother of four amazing children. Family and friendships are at the heart of her life, and she treasures time spent with loved ones.
• Outside of work, Julianna enjoys watching her kids compete in sports. She is passionate about serving her community and is actively involved in her local church. Her ideal day is simple yet meaningful: Relaxing at the beach, soaking up the sunshine, and listening to the ocean waves.