Senior Client Success Manager – Destination Motivation

• Location: Remote (with occasional travel)

• Job Type: Full-Time

• Compensation: Competitive base salary + performance-based incentives

About Us

Destination Motivation helps Home Improvement, Services & Product companies increase sales, reduce cancellations, and differentiate themselves from competitors using powerful travel incentives. Our proven system helps contractors close more deals and create raving fans by offering unforgettable vacation experiences to customers.

We’re growing and seeking a Senior Client Success Manager who is a self-motivated, proactive hustler—someone who’s not afraid to make 100 calls if needed, take full ownership of their accounts, and feel like the CEO of their clients’ success.

About the Role

As a Senior Client Success Manager, you’ll manage and nurture client accounts to ensure measurable results. You’ll be the driving force behind client success, engagement, retention, and revenue growth—making sure every client maximizes their potential and continues to reorder.

This role is for someone who wants control over their destiny, is proactive, takes initiative, and thrives when they can independently drive results for their accounts.

What You’ll Do

• Client Relationship Management – Build deep relationships with home improvement business owners and sales teams, becoming their trusted advisor.
• Onboarding & Training – Guide new clients through setup and implementation so they understand our program inside and out.
• Performance Monitoring – Regularly review client results, analyze data, and provide actionable strategies to boost sales.
• Sales Growth & Retention – Identify opportunities for reorders, upsells, and contract renewals—owning your clients’ growth like it’s your business.
• Proactive Problem-Solving – Anticipate challenges, troubleshoot issues, and always be one step ahead.
• Collaboration – Work closely with the sales team to ensure smooth transitions and consistent client engagement.
• Travel as Needed – Occasionally visit key clients for in-person training and relationship-building.
  

What We’re Looking For

• Experience – 3–5 years in a client-facing role, preferably in home improvement, SaaS, or B2B sales.
• Hustler Mentality – You’re willing to make the extra calls, go the extra mile, and take ownership of your accounts like they’re your own business.
• Results-Oriented – Data-driven, proactive, and focused on delivering measurable outcomes.
• Relationship Builder – Strong interpersonal skills; able to earn trust quickly.
• Business Acumen – Understands sales strategies, client success metrics, and revenue growth levers.
• Communication Skills – Confident leading client calls, trainings, and strategy discussions.
• Problem-Solver – Finds solutions independently before issues escalate.
• Willingness to Travel – Attend occasional in-person client meetings and industry events.
  

Why Join Destination Motivation?

• Industry-Leading Program – Work with a company transforming home improvement sales. Recognized as a wx Inc. 5000 fastest-growing company and the #1 Power100 vendor out of 3,200+ servicing the industry.

• Career Growth – Opportunities to advance and take on greater responsibilities.

• Competitive Compensation – Base salary + performance bonuses for client retention and growth 💡.

• Unique Offering – Sell a service that clients genuinely value and love.

• Fast-Paced & Rewarding Environment – Join a driven, passionate team that rewards hustle and results.
  

Ready to Apply?

If you’re self-motivated, love building client relationships, and want to take full ownership of your success, we want to hear from you!

• Email a cover letter and your resume with the subject line: “Senior CSM Application – YOUR NAME” to Vida@IncreaseOurSales.com
  

Join Destination Motivation and help our clients achieve more—while sending their customers on the vacation of their dreams! 🌟

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