Vice President of Client Success
Location: Remote / Work From Home (U.S.)
Travel: Approximately 10% for large client meetings and occasional trade shows
Compensation: Strong base salary + monthly commissions/bonuses (range to be finalized)
Reports To: Brett Thornton, President
About Destination Motivation
Destination Motivation helps Home Improvement, Home Services, and product companies dramatically increase sales, reduce cancellations, and stand out from their competitors using powerful travel incentive programs. Our proven vacation voucher system helps contractors close more deals and turn customers into raving fans.
We are a 3x Inc. 5000 fastest-growing company and the #1 ranked Power100 vendor out of 3,600+ servicing the industry, with over 3,900 five-star Google reviews. As we continue to scale, we are building out the senior leadership team that will carry the company into its next phase of growth.
About the Role
We are hiring a Vice President of Client Success to own the entire client success function and lead the day-to-day team of Client Success Managers. This is an elevated, senior leadership role for a proven operator who can both think strategically and roll up their sleeves.
The VP of Client Success owns all enterprise accounts and is ultimately accountable for client retention, voucher usage, expansion revenue, and overall client satisfaction across the entire book of business. You will run the daily rhythm of the client success team, coach managers to perform at an elite level, personally help to manage our most strategic relationships, and build the systems and playbooks that scale with us.
This is an executive role with a seat at the table to help build the future of Destination Motivation and grow with the company long term. You’ll be working cross functionally with all departments as you grow current clients as well as helping to scale the organization.
Key Responsibilities
Enterprise Account Ownership
Own all client accounts across the enterprise, with full accountability for retention, voucher usage, expansion revenue, and client satisfaction.
Set the strategy for how every account is managed, prioritized, and grown.
Personally manage several of our most strategic, high-value client relationships.
Team Leadership, Culture & Daily Operations
Hi impact leader who builds and maintains an incredible culture.
Run the day-to-day team of Client Success Managers, including daily and weekly performance rhythms.
Coach managers on account strategy, growth opportunities, client communication, and problem solving.
Provide real-time guidance on client escalations and high-stakes situations.
Build a culture of accountability, energy, and ownership across the team.
Recruit, hire, and train new Client Success Managers as the team grows.
Account Growth & Strategy
Dive deeply into accounts to identify opportunities for growth, reorders, upsells, and renewals.
Partner with managers to build strategic account plans and replicate wins across the book.
Drive increased voucher usage, engagement, and overall program success across all clients.
Performance & Data Leadership
Track and analyze key client success KPIs and build reports that drive performance improvements.
Use data to coach the team, spot trends across accounts, and bring proactive solutions.
Establish performance benchmarks and hold the team accountable to consistently meeting or exceeding them.
Client Success & Training
Lead strategic client meetings, trainings, and business reviews, both online and in person.
Help managers deliver high-impact client presentations.
Ensure every client fully understands and maximizes the Destination Motivation program.
Operational & Systems Leadership
Continuously improve internal client success processes, playbooks, and CRM workflows.
Make decisive calls on client strategy, account prioritization, and resource allocation.
Resolve complex client issues quickly and confidently without unnecessary escalation.
What We’re Looking For
Required:
Proven account management experience — you have personally owned and grown client relationships.
High-level leadership experience managing client success, account management, or sales teams.
Strong CRM experience and overall tech savvy; comfortable living in the data and the systems.
Ability to analyze KPIs, performance metrics, and account data to drive decisions.
Exceptional communication and presentation skills, with high emotional intelligence.
Entrepreneurial, builder mindset with a strong ownership and hustle mentality.
Comfortable working remotely while leading a distributed team.
Committed to growing with Destination Motivation long term.
Major Plus:
Home Improvement / Home Services industry experience is a massive advantage.
Hubspot Experience.
Strong executive experience and ability to speak with C-suite leaders.
Strategic thinker
Key Traits for Success
High-energy, motivating leadership style.
Strategic thinker who also enjoys being hands-on.
Runs toward problems and solves them proactively.
Spots opportunities quickly and acts on them.
Passionate about helping a team win and grow.
Success Metrics
High client retention and strong expansion revenue across the enterprise.
Increased voucher usage across the full client base.
Client Success Managers consistently hitting performance targets.
Strong relationships with our most strategic clients.
A high-energy, accountable client success culture.
Why Join Destination Motivation
Industry-leading program — 3x Inc. 5000 honoree, #1 Power100 vendor, 3,900+ five-star reviews.
Elevated leadership role with the opportunity to build the future of the company.
Strong compensation: base salary, monthly commissions, and performance bonuses.
Health benefits plus a vacation and PTO package.
Fast-paced, rewarding environment that rewards hustle and results.
Work Environment & Benefits
Remote / work-from-home environment.
Approximately 10% travel for large client meetings and occasional trade shows.
Very competitive compensation including base salary, monthly commissions, and performance bonuses, with uncapped potential.
Health benefits and a vacation / PTO package.
Opportunity to grow with a rapidly expanding company.
Equal Opportunity & At-Will Employment
Destination Motivation is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees and applicants.
Employment with Destination Motivation is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description should be interpreted as creating a contract of employment, express or implied. Destination Motivation reserves the right to modify job duties, responsibilities, compensation, benefits, and employment policies at any time based on business needs.
Ready to Apply?
If you’re self-motivated, love building client relationships, and want to take full ownership of your success, we want to hear from you!
Email a cover letter and your resume with the subject line: “VP, Client Success Application – YOUR NAME” to Vida@IncreaseOurSales.com
Join Destination Motivation and help our clients achieve more—while sending their customers on the vacation of their dreams!
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GIVING BACK
Our culture here at Destination Motivation believes in giving back to those in need. Each quarter we choose a new project and dedicate time and resources into helping that cause. This year we are dedicating resources to an extremely worthy cause called The Ocean Cleanup. The Ocean Cleanup is a non-profit organization developing and scaling technologies to rid the oceans of plastic.
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